Basic Reporting Guidelines and Policies
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| NON-PAYMENT: |
| - Select this option to report non-payment on a load or multiple loads when payment is a minimum of 30 days beyond the payment due date and the amount is $100 or greater. |
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| - You can report short-paid invoices immediately upon occurrence. |
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| - You can report non-payment for Truck Ordered Not Used (TONU) if: |
- You have a signed load confirmation..
- You were dispatched to the pick-up location.
- Your truck rolled toward or to the pick-up location.
- You invoiced the broker for TONU and it has been at least 30 days and you have not received payment.
- Note: The industry standard for TONU is $250 however this amount can be lower or higher
depending on the circumstances or unless otherwise agreed to in writing
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| - You can also report non-payment for Detention Time if: |
- There are specific provisions in your Load Agreement that detail how detention time will be paid.
- Carriers must have agreed to terms for detention pay in writing even if it is an addendum to the load agreement.
- Agreed to terms for detention pay must be signed and dated by both the broker and the carrier.
- Effective 3-7-08 we will no longer accept and process non-payment complaints for detention time unless there are provisions in the load agreement detailing how detention will be paid.
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| DAYS-TO-PAY: |
| - Select this option to report the number of days it took you to receive payment on every load you haul. Your information will be averaged with all other related data to accurately reflect a broker’s average days-to-pay credit rating. |
- This option is available to Internet Truckstop subscribers only!
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| BROKER PERFORMANCE: |
| - Select this option to report other information on a broker that is not payment related as follows: |
- Unauthorized Re-Brokering of Shipment (Double-Brokering).
- Bait & Switch Postings.
- Failure To Honor Verbal Agreement.
- Truck Ordered Not Used (TONU) when you contracted a load that was cancelled within 24 hours and before your truck rolled toward or to the pick-up location.
- Other: use this option for all “other” performance related issues, good or bad.
- Report the “Good Stuff”…. Tell us about the positive experiences you had with a broker!
- This option available to Internet Truckstop subscribers only!
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| Thank you for using CreditStop! |
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